Invoice Query

Using OPS to upload your invoices also then allows debtors to raise queries on particular invoices directly from within the system. Queries are emailed to the relevant accounts contact for the invoice and resolution can also be entered into OPS. The full query/resolution/response cycle can be handled through OPS – making sure your debtors only have one interface to your accounts department.

Letters

Using OPS letter writing tools, you can create a suite of letters which can be printed and sent via traditional post to debtors who are consistent late or non-payers. OPS will track the current letter status of the debtor and provide you with a debtor profile report of next steps and non-responding debtors.

Minimise Customer Disputes

Ensuring your customers have their invoices and that they have no queries is key to ensuring you get paid. OPS gives you all the tools you need to minimise the effect of customer disputes and allows you to manage them through its friendly interface.

Recurring and instalment payments

If your debtor needs to pay you on a payment plan, OPS makes it easy to set up a recurring payment plan which automatically bills their credit or debit card on agreed dates. Further still, OPS will send out automatic reminders a specified number of days before payment is attempted to reminder the debtor of their agreement with you. If the payment bounces, OPS will notify you through an exception report – allowing you to make contact with the debtor and agree new terms.